TERMS OF SALES
SHOP PRESENTATION
Comptoirs des Antilles can be reached
Monday to Friday from 8 a.m. to 4 p.m., excluding public holidays,
By Phone: +590 690 92-2307
By email : comptoirs.des.antilleso@gmail.com
To the following address :
Comptoirs des Antilles
Sandra SIPILE
113 LA REGRETTEE
97114 TROIS RIVIERES
GUADELOUPE(FWI)
GENERAL CONDITIONS OF SALES
The General Conditions of Sale are applicable to all Products on sale in the online store of the website
www.comptoirs-des-antilles.com .
The purpose of these general conditions of sale is to govern the commercial relations between Comptoirs des Antilles (hereinafter "the Merchant"), and the consumer (hereinafter "the Customer") who wishes to purchase goods (hereinafter "the products ").
These general conditions of sale are not intended to apply to relations with professionals.
In all cases where the Customer wishes to conclude a contract with the Merchant as a professional, please contact Comptoirs des Antilles at the following email address:
comptoirs.des.antilleso@gmail.com
When ordering, the Buyer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require a handwritten signature, insofar as the Buyer orders the articles presented therein online.
The Buyer declares to have the full legal capacity allowing him to commit under these general conditions of sale.
It is not possible to buy a good on this website without accepting these conditions.
Comptoirs des Antilles reserves the right to modify these general conditions of sale at any time.
In the event of modification, the Conditions in force on the day of the order will be applied to each order.
Also, the Customer is invited to come and consult the Site regularly in order to stay informed of the most recent developments.
These conditions come into force on the date of signature of the purchase order by the Buyer. These conditions are concluded for the duration necessary for the supply of the goods, until the expiry of their guarantees.
The online store set up by Sandra A.SIPILE as part of her website mentions the following information:
-Presentation of the essential characteristics of the goods offered
-Indication of the price of the goods, in US dollars (excluding tax),
-Participation in shipping costs
- Indication of the terms of payment, delivery, execution, right of withdrawal
-Duration of validity of the offer
-Legal Notice
All information on the site is presented in English.
AVAILABILITY OF PRODUCTS
Comptoirs des Antilles reserves the right to offer products that are not in stock without indicating it.
Product offers and prices are valid as long as they are visible on the site.
The deletion of one or more Products intended for sale on the Site as well as the modification of the characteristics of a Product remain at the sole discretion of the Merchant, and cannot lead to the payment of any compensation to the Customer.
In the event of unavailability of a product after placing the Customer's order, Comptoirs des Antilles will contact the latter by e-mail as soon as possible in order to inform and agree with him:
- to postpone the delivery while waiting for the restoring of this product, when possible,
- to replace the product with another equivalent in quality or price,
- cancel the order to refund any price paid according to the terms and conditions defined.
RETURN/EXCHANGE
Items purchased from our grocery store are not eligible for returns or exchanges.
REFUND
- If any of your items were received damaged, we ask that you please email us a photo of the box and the contents to comptoirs.des.antilleso@gmail.com
If approved, you’ll be automatically refunded on your original payment method.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right!
-In the event of unavailability of a product after placing the Customer's order, Comptoirs des Antilles will contact the latter by e-mail as soon as possible in order to inform and agree with him cancel the order to refund any price paid according to the terms and conditions defined.
- In the event of unavailability of an item ordered, in particular due to suppliers and/or manufacturers, the Buyer will be informed as soon as possible and will have the possibility of modifying or canceling his order.
The Buyer will have the choice of requesting either a refund of the sums collected
Please remember it can take some time for your bank or credit card company to process and post the refund too.
PRICES
The applicable prices are those displayed on the Site during the validation of the order.
Our prices are quoted including taxes,but the buyer must expect to pay any customs and import charges in his country.
The prices indicated on the product sheets do not include participation in shipping.
These costs are invoiced in addition (depending on weight and place of destination of the order).
Prices may be subject to tariff variations depending on the evolution of taxes on products, the scarcity of certain products or internal adjustments.
The products offered are subject to French VAT and all other applicable taxes and any change in the legal rate of this VAT and these taxes will be implicitly passed on to the price of the items, on the date stipulated by the decree of application referring thereto. .
The Merchant is free to modify the prices at any time. It being understood that for orders already validated, the applicable prices will be those in effect when the order is validated.
ORDER TERMS
The Customer must tick the box “I have read and I accept the general conditions” to validate his order.
Certain orders will have to be checked by the verification department of Comptoirs des Antilles. The Buyer will, in this case, be notified by e-mail of the supporting documents to be returned in order to obtain the final validation of his order.
Comptoirs des Antilles reserves the right to cancel the order in the event of non-receipt of these supporting documents or receipt of supporting documents deemed non-compliant, and for legitimate reasons.
Additional guarantees (identity, regarding payment may be requested from the Buyer.)
The sale will only be considered final after Comptoirs des Antilles has sent confirmation of acceptance of the order by e-mail to the Customer and after receipt by the latter of the full price.
It is the Customer's responsibility to verify the completeness and conformity of the information provided when ordering and to immediately report any error.
The Merchant cannot under any circumstances be held liable for any input error (error or incomplete mention of street number, street name, floor, staircase, apartment, digicode, name or intercom code, telephone number, etc.) in the wording of the recipient's contact details and the resulting consequences (delay or errors in deliveries).
In case of return of order for inaccuracy of the coordinates, for reasons directly related to the Customer, Comptoirs des Antilles reserves the right to invoice again postage of reforwarding.
Note that the reshipment by the seller can only take place after full payment of the reshipment postage.
The Customer certifies having received a detail of the delivery costs, as well as the terms of payment, delivery and execution of the contract.
The Customer will be able to find all the information relating to his order (invoice, parcel tracking number and contact details) in the “My Account” section.
Depending on the destination, an order cannot exceed a weight of 44 or 66 lbs.
PROOF OF TRANSACTION
Order confirmations will be archived in Comptoirs des Antilles 's computer systems and will be considered as proof of the nature of the agreement and its date within the meaning of the law of 03/13/2000.
International orders
The Buyer who places an order on our website for international delivery is fully aware of the legislation of his country with regard to the acquisition of the products covered by his order, the product restrictions and particularly with regard to to the law on the purchase of alcohol.
He is deemed to be the importer of the product(s) concerned.
It is therefore up to the buyer to carry out all formalities and to obtain all the authorizations necessary for the acquisition of the products from the local authorities and to ensure that the products comply with the local legislative and regulatory requirements . products containing alcohol, importation of certain products prohibited on the territory, etc.)
Comptoirs des Antilles advises buyers to inquire about these obligations with the competent local authorities, prior to any order.
NON-EXECUTION OF THE ORDER
The Company cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the goods, force majeure, disruption, total or partial strike in particular of the postal services, means of transport and communications, flood, fire.
Comptoirs des Antilles will not incur any liability for any consequential damages, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise from the purchase of the items.
In the event of unavailability of an item ordered, in particular due to suppliers and/or manufacturers, the Buyer will be informed as soon as possible and will have the possibility of modifying or canceling his order.
The Buyer will have the choice of requesting either a refund of the sums collected or a replacement of an article of equivalent characteristics and price, in agreement with Comptoirs Des Antilles.
If it is impossible to replace the product, the Merchant reserves the right to cancel the Buyer's order and reimburse the sums collected.
Comptoirs des Antilles undertakes to inform the Buyer of any change in his order relating to the time, price, characteristics, in order to leave it to the latter to decide to modify his order accordingly.
TRANSFER OF RISKS
As part of a sale made by Comptoirs des Antilles to a professional, the transfer of risk to the Buyer will take place upon delivery of the goods to the carrier.
In the context of a sale to an individual, the Merchant bears the risks throughout the duration of the main transport.
The risks will be transferred to the customer in the country of intended destination.
Only the original Buyer of this property may claim to access the clauses of these General Conditions of Sale and no third party .
CUSTOMS BANS AND RESTRICTIONS
Our company is released from all liability in the event of refusal of packages or non-payment by of the customs duties due.
In the event of a package being returned for customs reasons or for an undeliverable package, no refund will be made.
For sanitary reasons, in the event of a return, the package will either be refused or destroyed by us.
The products sold remain the property of our company until full payment of their price, in application of this clause. Risks are transferred to the customer upon delivery of the products.
If the recipient refuses to take possession of the delivery intended for him, the delivery will be deemed as been made. The customer will not be able to claim any reimbursement or damages in this respect.
It is up to the customer to check with the local authorities of the country where the goods are to be delivered whether these products or goods are not subject to additional condition, particular for import restrictions or an outright ban.
Our company is relieved of any liability in the event of non-delivery of goods which may be prohibited or regulated in the country to where they are shipped.
If the package is blocked by local customs, it is up to the recipient to contact the local delivery service and/or local customs. It is up to the recipient to ensure that the items will be authorized to enter the country of destination, as well as the various requests that customs may require for customs clearance of said package. Our company cannot be held responsible for the package being blocked by local customs.
PRODUCTS
Comptoirs des Antilles presents on its website the articles as well as their detailed descriptions making it possible to comply with article L 101-1 of the Consumer Code, which provides the possibility for the potential Buyer to know before taking the final order the essential characteristics of the products he wishes to buy.
The Customer is required to refer to the description of the Product in order to know its properties and essential particularities.
All useful information is available on the product page.
The items offered comply with the French legislation in force and the standards applicable in France.
Some photographs illustrating the products do not enter into the contractual field and are simply indicative of the general presentation of the product. If errors are introduced, the responsibility of the Merchant can in no way be engaged.
Best By Dates
Our products usually have a shelf life of at least 60 days and often much longer. Any shorter shelf life is flagged on our website. Please keep in mind the best by date of our products is in the European format (DD/MM/YY). For example, 2/12/23 means December 2, 2023 (not February 12, 2023).
CAREFUL PACKAGING
We pack your order carefully, using appropriate padding methods to avoid disappointment.
Glass containers (bottles, jars, etc.) are placed in a box specially designed to protect the product during transport.
RECEIPT OF ORDER
The Customer is informed of the dispatch of his order by email sent to the email address provided when ordering. This email will also include the tracking number of the package which will allow you to follow the progress of its delivery from the Colissimo site. The tracking number will also be available in the "My Account" section.
The Customer is required to check the condition of the products delivered and this, in the presence of the carrier ( not to give in to the pressure of the deliverers and take the time to examine the goods).
The reservations must be written down on the carrier's delivery note, in a clear and detailed manner, describing the non-conformity or the apparent defects (damage, missing item compared to the delivery note, damaged package, broken items, etc. .) . In order to avoid any subsequent dispute, the reservations must be dated and signed by the Customer.
Only the damage and anomalies mentioned in the said reservations issued by the Buyer will be taken into account in the resolution of the dispute by the carrier.
The Customer has a period of two (2) working days to notify Comptoirs des Antilles by email and precisely describe the reasons justifying the non-compliance.
Failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted.
Comptoirs des Antilles will reimburse the Products delivered whose lack of conformity or visible or hidden defects have been duly proven by the Customer .
The Buyer must also report this anomaly by sending the carrier, within two (2) working days following the date of delivery, a registered letter with acknowledgment of receipt or email setting out the said complaints.
The carrier COLISSIMO LA POSTE can be reached from abroad, Monday to Friday from 8:00 a.m. to 6:00 p.m.(France time zone)
The service offers contact in English
+ 33 810 821 821
+ 33 892 970 416 for professionals
You can connect to the La Poste mail customer service site: http://aide.laposte.net/ .
After that, you must send your request to this address: webmaster@laposte.net. It should be noted that you must be extremely precise at the level of the subject of the request.
The Buyer must simultaneously send a copy of this letter (accompanied, where applicable, by the “spoliation report” or the “anomaly report” obtained from the carrier) by simple email to:
comptoirs.des.antilleso@gmail.com
Any complaint received after the deadline will be definitively rejected without the possibility of recourse for the Buyer.
We ask that you send us a photo of the box and the damaged contents.
The Merchant reminds that in the event of a delivery problem, the Buyer must imperatively keep all the elements received as they are: documents related to the packages, packaging, over-packaging until the complete resolution of his file.
Any breach of the rules defined above may result in the carrier refusing to take charge of the dispute.