DELIVERY TERMS
Depending on his place of delivery, the Customer has several types of Packages.
Weight up to
500g
1kg
2kg
3kg
4kg
5kg
6kg
7kg
8kg
9kg
10kg
15kg
20kg
30kg
Prices USD
11.83
17.94
24.44
30.97
37.48
42.08
50.54
57.01
62.08
68.27
75.68
106.05
136.47
206.29
Colissimo Overseas Standard
to France
Indicative time: 5 to 8 days. Estimated lead times may vary in times of crisis
Weight up to
500g
1kg
2kg
3kg
4kg
5kg
6kg
7kg
8kg
9kg
10kg
15kg
20kg
30kg
Colissimo Overseas Standard
French Guyana*
Prices USD
8.03
9.67
11.28
12.95
13.92
15.48
17.84
19.44
20.94
21.72
23.28
26.76
28.27
33.58
Colissimo Overseas Standard
La Réunion**
Mayotte**
Saint Pierre and Miquelon,**
French Polynesia,**
New Caledonia,
Wallis and Futuna,**
French Southern and Antarctic Territories
Prices USD
14.05
21.83
38.79
55.73
69.55
85.75
106.65
123.61
139.43
150.66
166.81
256.25
325.86
487.45
Indicative time: 10 to 15 days.*/ Indicative time: 15 to 20 days.**
Estimated lead times may vary in times of crisis
Colissimo HOME
Inside Guadeloupe or from Guadeloupe to Saint-Martin, Saint-Barthélémy and Martinique
Weight up to
250g
500g
750g
1kg
2kg
3kg
4kg
5kg
6kg
7kg
8kg
9kg
10kg
15kg
20kg
30kg
PRICES USD
7.18
8.08
9.02
9.79
10.99
12.05
13.15
14.20
14.86
15.89
16.93
18.01
19.05
23.84
28.96
38.85
Time: - Delivery in 2 working days in Guadeloupe and 5 working days to other destinations
Colissimo International
Weight up to
500g
1kg
2kg
3kg
4kg
5kg
6kg
7kg
8kg
9kg
10kg
15kg
20kg
25kg
30kg
AREA A
Antigua, Barbados, Dominica, Grenada, Guyana, Montserrat, Saint Christopher and Nevis, Saint Vincent, Saint Lucia, Trinidad and Tobago,
USA
Prices USD
18.24
21.49
27.09
32.66
42
48.13
54.26
60.39
66.53
72.64
78.77
94.17
109.58
125.49
142.59
AREA B
Other destinations.
Prices USD
34.19
40.34
52.83
71.65
85.34
99.01
112.70
126.40
140.03
153.75
167.35
234.98
302.69
370.31
437.99
Indicative time: 5 to 6 days • From deposit to delivery to certain destinations, otherwise, to the exit point of the island
A single delivery address must be chosen by the Customer when ordering.
Orders are validated and processed by the Company's logistics department as soon as possible upon validation of the order.
The Merchant undertakes to do its best efforts to deliver the products ordered by the Customer within the time specified.
Delivery times are indicative and the responsibility of the carrier. This period is understood as from the effective date of dispatch of the order, by Comptoirs des Antilles.
Shipping times may, in exceptional times, be extended.
These periods are: strong activities (end of year celebrations from December 1 to January 15, Mother's or Father's Day, exceptional closure, inventory, etc.)
LATE DELIVERY
In the event of late delivery and if, after 20 days and excluding cases of force majeure, the Customer has not received the package, the Customer must notify the Merchant by registered letter with acknowledgment of receipt or by a writing on another durable medium
If it is proven that the parcel was lost due to a failure to deliver by the carrier, the Customer may obtain reimbursement for the Products concerned by the carrier's declaration of confirmed loss.
The Customer is required to follow the carrier's internal procedures before claiming reimbursement
Comptoirs des Antilles cannot be held responsible for any delays in delivery due to errors or disruptions attributable to carriers (total or partial strike in the supply chain of postal services, means of transport or communications).
RETURN/EXCHANGE
Items purchased from our grocery store are not eligible for returns or exchanges.